"Shipping costs will be free on orders that exceed an amount of € 50 (excluding taxes).
* Offer valid only for Spanish Peninsula.
"Shipping costs will be free on orders that exceed an amount of € 60 (taxes excluded)
* Offer valid only for the Balearic Islands, Ceuta ,Melilla and Portugal
Shipping costs and delivery times:
|MADRID||3.5€||48H - 72H. Weekdays Home delivery|
|SPAIN (Península)||4,5€||48H - 72H. Weekdays Home delivery|
|BALEARIC ISLANDS, CEUTA AND MELILLA||5.8€||48H - 72H. Weekdays Home delivery|
|CANARY ISLANDS||20€||3 to 5 working days|
|EUROPE||15€||5 to 7 working days|
|EUROPEAN ( NON UE )||20€||5 to 7 business days|
|PORTUGAL||5.8€||5 to 7 working days|
Express shipping (home) * Only for Spanish Peninsula.
24H - 48H. Weekdays. Home delivery shipping cost € 4 on orders less than € 50. * (Madrid)
24H - 48H. Weekdays Home delivery shipping cost € 2 for orders over € 50 * (Madrid)
24H - 48H. Weekdays Home delivery shipping cost € 5 on orders less than € 50. * ( Spanish Peninsula)
24H - 48H. Weekdays Home delivery shipping cost € 3 for orders over € 50 * ( Spanish Peninsula)
(If you cannot find your country on our website, contact us at email@example.com)
Generally, in Spain we deliver within 2 to 3 business days, but on rare occasions it can be extended to 3-4 days. To meet delivery times, orders must arrive on a business day before 12:00 pm. If we receive your order before 12:00 pm. a business day (Monday to Friday) will be delivered in the next day delivery and you will receive it within the next 2 business days.
: for shipments within the Peninsula, our shipping service provider will make two (2) home delivery attempts. For the Canary Islands, Ceuta, Melilla and the Balearic Islands, the client will receive a notice in their mailbox and must be collected by the client at their Post Office.
For shipments outside of Spain and to the Canary Islands, if Customs decides to increase the price of the shipment due to taxes, an increase in transport or any decision they make, Alma Eko will not be responsible and the customer will be responsible for the extra amount to pay at the time of receiving / collecting the order.
Where do we deliver?
At the moment we can send orders throughout Spain, Europe and Switzerland. For the rest of the world, orders should be sent directly to firstname.lastname@example.org to guarantee the best transport company and shipping price.
* All orders outside the European Union may be subject to custom taxes that will be paid by the customer.
Where is your order?
When you place an order:
You will receive a payment confirmation email and an order number will be assigned to you.
Mail with the status of the order in Preparation when it is in production
Shipping confirmation an email when the item has been shipped and is on its way
If you wish to change your address, you must urgently email us at email@example.com at least 12 hours before your order is shipped.
We use Correos España as our logistics shipping partner. and Genei Global logistic SL. for international shipments.
If you have any questions about the location of your order, please contact us directly on the phone:
+34 620230515 providing us with your order number or contact firstname.lastname@example.org and we will help you.
Can you pick up your order in a store / office?
Rivas Vaciamadrid PICK-UP POINT, orders under € 20.
Pick up at Alma-Eko, Calle Lago Enol 1, Rivas Vaciamadrid (Madrid) during hours: Monday to Friday from 10:00 to 14:00 and from 17:00 to 19:00
Why haven't I received my order?
There are two main reasons why your order might not have arrived:
Wrong address: Please check that the address you included when ordering is correct.
Failed Delivery Attempts - Our shipping service provider will make two (2) delivery attempts. If they cannot locate it, the order will be available to you at the Post Office corresponding to your postal address so that you can personally pick it up, if this does not happen it will be returned to our warehouse.
It could be detained in customs:
* If you have not received your order within 21 days, please contact us at email@example.com
What happens to undelivered orders?
When an order could not be delivered due to reasons beyond Alma Eko's control and it has been waiting 15 business days, after this time, the order will be sent back to our warehouse. Once we receive your order, we will proceed to reimburse the amount of your purchase in the next 14 business days, discounting the costs related to shipping and returning the order to the warehouse.
How can I return a product?
Our goal is that all of ourproducts arrive in perfect condition. If you are not satisfied, we would like to know, so we ask that you please contact us.
As long as your product is unopened and without signs of tampering and with its original packaging, you can change your mind and return the item in 7 days.
You can return the goods by contacting the Customer Service Center by email at firstname.lastname@example.org
The following information will be required when returning your products:
Confirmation email containing your transaction reference number
Delivery documentation containing your delivery number
List and description of the products to be returned
Reason for returning the products
When returning products, please note:
It may take up to 7 days for your package to reach us
Returned items will be refunded within fourteen (14) business days of receipt.
Reasonable care should be taken when packaging the package and returning it so that the products are not damaged in transit.
It is recommended that you use a carrier that offers traceability and insurance as we will not be responsible for returns that are lost in transit.
Who pays the return shipping costs?
Unfortunately, we will not be able to bear the return fees and we will only be able to refund your products, excluding shipping costs, unless we have made a mistake in an order and have sent you incorrect or defective products.