"Shipping costs will be free on orders that exceed an amount of € 50 (excluding taxes).
* Offer valid only for Spanish Peninsula.
"Shipping costs will be free on orders that exceed an amount of € 60 (taxes excluded)
* Offer valid only for the Balearic Islands, Ceuta ,Melilla and Portugal
Shipping costs and delivery times:
|MADRID||3.5€||48H - 72H. Weekdays Home delivery|
|SPAIN (Península)||4,5€||48H - 72H. Weekdays Home delivery|
|BALEARIC ISLANDS, CEUTA AND MELILLA||5.8€||48H - 72H. Weekdays Home delivery|
|CANARY ISLANDS||20€||3 to 5 working days|
|EUROPE||15€||5 to 7 working days|
|SWITERLAND||20€||5 to 7 business days|
|PORTUGAL||5.8€||5 to 7 working days|
Express shipping (home) * Only for Spain (Peninsula).
24H - 48H. Weekdays. Home delivery shipping cost € 4 on orders less than € 50. * (Madrid)
24H - 48H. Weekdays Home delivery shipping cost € 2 for orders over € 50 * (Madrid)
24H - 48H. Weekdays Home delivery shipping cost € 5 on orders less than € 50. * (Spain only Peninsula)
24H - 48H. Weekdays Home delivery shipping cost € 3 for orders over € 50 * (Spain only Peninsula)
(If you cannot find your country on our website, contact us at firstname.lastname@example.org)
Generally, in Spain we deliver within 2 to 3 business days, but on rare occasions it can be extended to 3-4 days. To meet delivery times, orders must arrive on a business day before 12:00 pm. If we receive your order before 12:00 pm. a working day (Monday to Friday) will be delivered in the next day's delivery and you will receive it within the next 2 working days.
For shipments within the Peninsula, our shipping service provider will make two (2) home delivery attempts. For the Canary Islands, the customer will receive a notice in his mailbox and the customer must pick it up at his post office.
For shipments outside of Spain and to the Canary Islands, if Customs decides to increase the price of the shipment due to taxes, an increase in transport or any decision they make, Alma Eko will not be responsible and the customer will be responsible for the extra amount to pay at the time of receiving / collecting the order.
Where do we deliver?
We ship orders to all of Spain, EU Europe and non-EU Europe. For the rest of the world, orders should be sent directly to email@example.com to guarantee the best transport company and shipping price.
* All orders outside the European Union may be subject to custom taxes that will be paid by the customer.
Where is your order?
When you place an order:
You will receive a "Payment Confirmation" email and will be assigned an order number
Email with order status "in Preparation" when in production
"Shipment confirmation", also by email when the item has been shipped and is on its way
If you wish to change your address, you must urgently send us an email to firstname.lastname@example.org at least 12 hours before your order is shipped or call 34.620.23.05.15
We use Correos España as our logistics shipping partner. and Genei Global logistic SL. for international shipments.
If you have any questions about the location of your order, please contact us directly on the phone:
+34 620230515 providing us with your order number, or contact email@example.com and we will help you.
Can you pick up your order in a store / office?
Rivas Vaciamadrid PICK-UP POINT at Calle Lago Enol 1, Rivas Vaciamadrid (Madrid) from Monday to Friday from 10:00 to 14:00 and from 17:00 to 19:00
Why haven't I received my order?
There are two main reasons why your order might not have arrived:
Wrong address: Please check that the address you included when ordering is correct.
Failed Delivery Attempts - Our shipping service provider will make two (2) delivery attempts. If they cannot locate it, the order will be at your disposal at the Post Office corresponding to your postal address so that you can pick it up in person, if this does not happen it will be returned to our warehouse.
For shipments with Customs, your order could be held by customs, if you have not received your order within 21 days, please contact us at firstname.lastname@example.org
What happens to undelivered orders?
When an order could not be delivered due to reasons beyond the control of Alma Eko and has been waiting 15 business days, after this time, the order will be sent back to our warehouse. Once we receive your order, we will proceed to reimburse the amount of your purchase in the next 14 business days, discounting the costs related to shipping and returning the order to the warehouse.
How can I return a product?
Our goal is that all our products arrive in perfect condition. If you are not satisfied, we would like to know, so we ask that you please contact us.
As long as your product is unopened and without signs of tampering and with its original packaging, you can change your mind and return the item within a maximum period of 30 calendar days.
You can return the goods by contacting the Customer Service Center by email at email@example.com
The following information will be required when returning your products:
Confirmation email containing your transaction reference number
Delivery documentation containing your delivery number
List and description of the products to be returned
Reason for returning the products
When returning products, please note:
It may take up to 7 days for your package to reach us
Returned items will be refunded within fourteen (14) business days of receipt.
Reasonable care should be taken when packaging the package and returning it so that the products are not damaged in transit.
It is recommended that you use a carrier that offers traceability and insurance as we will not be responsible for returns that are lost in transit.
Who pays the return shipping costs?
Unfortunately, we will not be able to bear the return fees and we will only be able to refund your products, excluding shipping costs, unless we have made a mistake in an order and have sent you incorrect or defective products.
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