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*Shipping costs will be free in Spain (peninsula only) on orders over €50 (taxes excluded).
*Shipping costs will be free for the Balearic Islands and Portugal for orders over €60 (taxes excluded).
Shipping costs and delivery times.
48H - 72H. Weekdays. Home delivery shipping cost €4.5 on orders less than €50. (Madrid)
48H - 72H. Weekdays. Home delivery shipping cost €5 on orders less than €50. (Spain) Only Peninsula).
48H - 72H. Weekdays. Home delivery shipping cost €8 on orders less than €60. (Balearic Islands).
5 to 7 Business Days. Home delivery shipping cost €6.8 on orders less than €60. (Portugal).
5 to 7 working days Home delivery shipping cost €25 (Canary Islands).
5 to 7 working days Home delivery shipping cost €25 EU member countries
5 to 7 working days Home delivery shipping cost €25 (Canary Islands).
Express delivery (at home) *Only for Spain (Peninsula).
24H - 48H. Weekdays. Home delivery shipping cost 5€ on orders less than €50. (Madrid)
24H - 48H. Weekdays. Home delivery shipping cost 4€on orders over €50.(Madrid)
24H - 48H. Weekdays. Home delivery shipping cost 5,5€ for orders less than €50. * ( Spain only Peninsula )
24H - 48H. Weekdays. Home delivery shipping cost 5€ on orders over €50 * (Spain only Peninsula)
(If you cannot find your country on our website, contact us at info@almaeko.com)
In Spain we usually deliver within 2-3 working days, but on rare occasions it can be extended to 3-4 days. To meet delivery deadlines, orders must arrive on a business day before 12:00 pm. If we receive your order before 12:00 pm. on a business day (Monday to Friday) will go out in the next day delivery and you will receive it in the next 2 business days.
delivery attempts
For shipments within the Peninsula, our shipping service provider will make two (2) home delivery attempts. For the Canary Islands, the customer will receive a notice in their mailbox and the customer must pick it up at their Post Office.
customs
For shipments outside of Spain and to the Canary Islands, if Customs decides to increase the price of the shipment due to taxes, increased transport or any decision they make, Alma Eko will not be held responsible and the extra amount will be borne by the customer. pay at the time of receiving / collecting the order.
Where do we deliver?
We ship orders to all of Spain, EU Europe and non-EU Europe. For the rest of the world, orders must be sent directly to info@almaeko.com to guarantee the best transport company and shipping price.
* All orders outside the European Union may be subject to custom taxes that will be paid by the customer.
Where is your order?
When you place an order:
You will receive a "Payment Confirmation" email and an order number will be assigned
Email with the status of the order "in Preparation" when it is in production
"Shipping Confirmation", also by email when the item has been shipped and is on its way
If you wish to change your address, you must send us an urgent email to info@almaeko.com at least 12 hours before your order is shipped or call 34.620.23.05.15
We use Correos España as our logistics shipping partner. and Genei Global logistics SL. for international shipments.
If you have any questions about the location of your order, please contact us directly at:
+34 620230515 providing us with your order number, or contact info@almaeko.com and we will help you.
Can you pick up your order at a store / office?
Rivas Vaciamadrid PICK-UP POINT at Calle Lago Enol 1, Rivas Vaciamadrid (Madrid) during hours: Monday to Friday from 10:00 a.m. to 2:00 p.m. and from 5:00 p.m. to 7:00 p.m.
Why haven't I received my order?
There are two main reasons why your order might not have arrived:
Incorrect address: Please check that the address you provided when ordering is correct.
Failed Delivery Attempts: Our shipping service provider will make two (2) delivery attempts. If they cannot locate it, the order will remain at your disposal at the post office that corresponds to your postal address so that you can personally pick it up, if this does not happen it will be returned to our warehouse.
For shipments with Customs, your order could be retained in customs, if you have not received your order within 21 days, contact us at info@almaeko.com
What happens to undelivered orders?
When an order could not be delivered due to reasons beyond Alma Eko's control and has been on hold for 15 business days, after time, the order will be shipped back to our warehouse. Once we receive your order, we will proceed to refund the amount of your purchase within the next 14 business days, discounting the costs related to shipping and returning the order to the warehouse.
How can I return a product?
Our goal is that all our products arrive in perfect condition. If you are not satisfied / or we would like to know, so we ask you to please contact us.
As long as your product is unopened and without signs of tampering and in its original packaging, you can change your mind and return the item within a maximum period of 30 calendar days.
You can return the goods by contacting the Customer Service Center by email at info@almaeko.com
The following information will be required when returning your products:
Confirmation email containing your transaction reference number
Delivery documentation containing your delivery number
List and description of the products to be returned
Reason for returning the products
When returning products, please note:
It may take up to 7 days for your package to reach us.
Returned items will be refunded within fourteen (14) business days of receipt
Reasonable care must be taken in packing the parcel and returning it so that the products are not damaged in transit.
You are advised to use a carrier that offers traceability and insurance as we will not be responsible for returns that are lost in transit.
Who pays the return shipping costs?
Unfortunately, we will not be able to cover any return fees and can only refund your products, excluding delivery charges, unless we have made a mistake on an order and sent you incorrect or faulty products.