Alma Eko, Productos Ecológicos libres de Plásticos. Alma Eko
Frequently Asked Questions
What is AlmaEko and what kind of products do you sell?
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Who is behind AlmaEko?
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Are all products ecological and sustainable?
Yes, we carefully select each product to ensure it's environmentally friendly. We prioritize natural ingredients, reusable or compostable packaging, and brands that share our sustainability philosophy.
📦 Orders and shipments
Where do you ship orders?
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How long will it take for my order to arrive?
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What happens if there is a delay, a delivery error, or a late pickup?
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What are the shipping costs?
You have the details in this link
Can I track the shipment?
As long as the logistics provider allows it, of course! When we ship your package, you'll receive an email with the shipment details, and you can track it by accessing the logistics provider's website.
Can I pick up my order at a physical location?
We are an online store and at the moment we only have one collection point at Papelería David, Calle Lago Garda 1 local 12, 28521 Rivas Vaciamadrid, Madrid…,
If you know of any locations in your city where we could collaborate and would like to make room for us to ship your orders, I'd be happy to review them. Provided we have enough volume for that area, you can benefit from free shipping and learn about other businesses. You can contact me at info@almaeko.com.
Can I return a product if I am not satisfied?
Our goal is for all our products to arrive in perfect condition. If you encounter any problems, we'd love to hear about them and ask that you contact us at info@almaeko.com.
If the product is sealed in its original packaging and shows no signs of tampering, you have 14 calendar days to return it.
Shipping costs will be borne by the customer unless we have sent defective or incorrect products.
You can find more details at this link .
🌱 Sustainability and materials
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How do you ensure that your products are sustainable?
We like to be demanding and only work with brands that share our values. We also prioritize products with eco-certifications, plastic-free packaging (or minimal plastic use), responsible manufacturing, and zero-mileage.
Are shipping wrappers and packaging sustainable?
Yes, absolutely. We use paper tape and biodegradable packing materials to reduce the environmental impact of each shipment, and sometimes you'll even receive your shipment in a reused box.
💳 Payments and returns
What payment methods do you accept?
You can pay with most credit/debit cards, Bizum, bank transfer, PayPal, Apple Pay, Google Pay, Amazon Pay
❓ Other questions
How can I contact AlmaEko?
You can write to us at info@almaeko.com, or contact us via WhatsApp at 650.49.83.99.
Do you have discounts or loyalty programs?
Yes, subscribe to our newsletter to receive exclusive offers and news.